Shipping policy

What to Expect When Receiving Your Order

Kratom Country offers discounted expedited shipping via Priority Mail and Priority Mail Express through the United States Postal Service (USPS). Before placing your order, please note the following delivery expectations:

  • We do not guarantee delivery dates, only that your order will be shipped from our warehouse to the post office on time.

  • All orders placed before 2 PM EST are shipped the same day. Orders placed after 2 PM EST will be shipped the next business day.

  • We do not ship on Sundays or postal holidays when the post office is closed. UPS does not pick up on Saturdays.

  • Priority Mail has an expected delivery of 2–3 days from the shipping date (excluding Sundays).

  • Priority Mail Express has an expected delivery of 1–2 days from the shipping date (excluding Sundays).

  • Delivery times may be delayed during the holiday season.

  • Shipping costs will not be refunded if USPS does not meet the expected delivery date.

  • All packages are shipped discreetly for your privacy.

When to Choose UPS vs. USPS

If you are in the southeastern U.S., UPS Ground may be a faster alternative to USPS Priority Mail or even Priority Mail Express. This is especially true if you are in Florida, where we ship our orders from. Most customers in Florida receive their orders in one day when selecting UPS Ground.

Important note about UPS:

  • UPS does not pick up from our warehouse on Saturdays, while USPS does.

  • If you order between 2 PM EST Friday and 2 PM EST Saturday, you may want to choose a USPS shipping option for faster processing.

Where Do We Ship?

Kratom Country currently ships domestically from Florida to all U.S. states except for the following locations where kratom is banned:

States where kratom is banned:

  • Alabama

  • Arkansas

  • Indiana

  • Rhode Island

  • Vermont

  • Wisconsin

Cities and Counties where kratom is banned:

  • San Diego (City), California

  • Oceanside, California

  • Sarasota County, Florida

  • Jerseyville, Illinois

  • Ontario, Oregon

  • Union County, Mississippi

Please check your local laws before ordering.

Returns and Exchanges

We stand behind the quality of our products and offer a 30-day satisfaction guarantee. If you need to return or exchange a product, please contact us at orders@kratomcountry.com within 30 days of delivery, and we will be happy to assist you.