Shipping policy

What to Expect When Receiving Your Order

Kratom Country offers discounted expedited shipping via Priority Mail and Priority Mail Express through the United States Postal Service (USPS). Before placing your order, please note the following delivery expectations:

We do not guarantee delivery dates, only that your order will be shipped from our warehouse to the post office on time.
All orders placed before 2 PM EST are shipped the same day. Orders placed after 2 PM EST will be shipped the next business day.
We do not ship on Sundays or postal holidays when the post office is closed. UPS does not pick up on Saturdays.
Priority Mail has an expected delivery of 2–3 days from the shipping date (excluding Sundays).
Priority Mail Express has an expected delivery of 1–2 days from the shipping date (excluding Sundays).
Delivery times may be delayed during the holiday season.
Shipping costs will not be refunded if USPS does not meet the expected delivery date.
All packages are shipped discreetly for your privacy.

When to Choose UPS vs. USPS

If you are in the southeastern U.S., UPS Ground may be a faster alternative to USPS Priority Mail or even Priority Mail Express. This is especially true if you are in Florida, where we ship our orders from. Most customers in Florida receive their orders in one day when selecting UPS Ground.

Important note about UPS:

UPS does not pick up from our warehouse on Saturdays, while USPS does.
If you order between 2 PM EST Friday and 2 PM EST Saturday, you may want to choose a USPS shipping option for faster processing.

Where Do We Ship?

Kratom Country currently ships domestically from Florida to all U.S. states except for the following locations where kratom is banned:

States where kratom is banned:

Alabama
Arkansas
Indiana
Louisiana
Rhode Island
Vermont
Wisconsin
Connecticut

Cities and Counties where kratom is banned:

Jurupa Valley, California
Newport Beach, California
Oceanside, California
Orange (City), California
San Diego, California
Stanton, California
Temecula, California
Tustin, California
Greenwood Village, Colorado
Monument, Colorado
Parker, Colorado
Englewood, Florida
Laurel, Florida
Longboat Key, Florida
Nokomis, Florida
North Port, Florida
Osprey, Florida
Sarasota, Florida
Sidell, Florida
Venice, Florida
Alton, Illinois
Anna, Illinois
Antioch, Illinois
Bartonville, Illinois
Berkeley, Illinois
Bloomington, Illinois
Bourbonnais, Illinois
Carol Stream, Illinois
Casey, Illinois
Chester, Illinois
Chicago Ridge, Illinois
City of Kankakee, Illinois
Cobden, Illinois
Cottage Hills, Illinois
Creve Coeur, Illinois
DeKalb, Illinois
Des Plaines, Illinois
East Alton, Illinois
East Peoria, Illinois
Edwardsville, Illinois
El Dorado, Illinois
Elk Grove, Illinois
Evergreen Park, Illinois
Fulton, Illinois
Glen Carbon, Illinois
Godfrey, Illinois
Granite City, Illinois
Harrisburg, Illinois
Herrin, Illinois
Highland Park, Illinois
Jackson, Illinois
Jerseyville, Illinois
Jonesboro, Illinois
Kankakee, Illinois
Lake Zurich, Illinois
Lincolnwood, Illinois
Lockport, Illinois
Marion, Illinois
Maryville, Illinois
Monticello, Illinois
Morton, Illinois

Mount Prospect, Illinois
Murphysboro, Illinois
Oak Park, Illinois
Orland Park, Illinois
Pekin, Illinois
Pike, Illinois
Prospect Heights, Illinois
Red Bud, Illinois
Rolling Meadows, Illinois
Smithton, Illinois
Tinley Park, Illinois
Troy, Illinois
Village of Bradley, Illinois
West Dundee, Illinois
West Frankfort, Illinois
Winnetka, Illinois
Jeffersonville, Kentucky
Mount Sterling, Kentucky
Attleboro, Massachusetts
Belchertown, Massachusetts
Billerica, Massachusetts
Canton, Massachusetts
Chelmsford, Massachusetts
Dracut, Massachusetts
Kingston, Massachusetts
Lowell, Massachusetts
Marlborough, Massachusetts
Marshfield, Massachusetts
Mashpee, Massachusetts
Westborough, Massachusetts
Aberdeen, Mississippi
Amory, Mississippi
Batesville, Mississippi
Becker, Mississippi
Belmont, Mississippi
Big Creek, Mississippi
Blue Mountain, Mississippi
Blue Springs, Mississippi
Booneville, Mississippi
Brandon, Mississippi
Brooksville, Mississippi
Bruce, Mississippi
Burnsville, Mississippi
Caledonia, Mississippi
Calhoun City, Mississippi
Columbus, Mississippi
Corinth, Mississippi
Dennis, Mississippi
Derma, Mississippi
Dumas, Mississippi
Etta, Mississippi
Falkner, Mississippi
Florence, Mississippi
Flowood, Mississippi
Fulton, Mississippi
Gattman, Mississippi
Glen, Mississippi
Golden, Mississippi
Greenwood Springs, Mississippi
Guntown, Mississippi
Hamilton, Mississippi

Hernando, Mississippi
Iuka, Mississippi
Jackson, Mississippi
Jones County, Mississippi
Laurel, Mississippi
Lee, Mississippi
Macon, Mississippi
Mantachie, Mississippi
Marietta, Mississippi
McHenry, Mississippi
Myrtle, Mississippi
Nettleton, Mississippi
New Albany, Mississippi
New Site, Mississippi
Okolona, Mississippi
Oxford, Mississippi
Pearl, Mississippi
Pelahatchie, Mississippi
Perkinston, Mississippi
Piney Woods, Mississippi
Pittsboro, Mississippi
Pontotoc, Mississippi
Prairie, Mississippi
Puckett, Mississippi
Richland, Mississippi
Ridgeland, Mississippi
Rienzi, Mississippi
Ripley, Mississippi
Saltillo, Mississippi
Sandhill, Mississippi
Senatobia, Mississippi
Shuqualak, Mississippi
Slate Spring, Mississippi
Smithville, Mississippi
Star, Mississippi
Tiplersville, Mississippi
Tishomingo, Mississippi
Tremont, Mississippi
Tupelo, Mississippi
Union County, Mississippi
Vardaman, Mississippi
Walnut, Mississippi
Wheeler, Mississippi
Whitefield, Mississippi
Wiggins, Mississippi
Browning, Montana
East Glacier Park Village, Montana
East Glacier Park, Montana
Heart Butte, Montana
Atlantic City, New Jersey
Berkley Township, New Jersey
Franklin, New Hampshire
Salisbury, New Hampshire
Ontario, Oregon
Hines, Oregon
Angelton, Texas
Anna, Texas
Baytown, Texas
Bridgeport, Texas
Manvel, Texas

Please check your local laws before ordering.

Returns and Exchanges

We stand behind the quality of our products and offer a 30-day satisfaction guarantee. If you need to return or exchange a product, please contact us at orders@kratomcountry.com within 30 days of delivery, and we will be happy to assist you.