Frequently Asked Questions
For any questions or assistance, you can reach us at orders@kratomcountry.com.
We currently accept Visa and Mastercard credit and debit cards. Our secure checkout ensures privacy through encryption. The billing address must match the card’s records, but you can have your order shipped to a different address by selecting the appropriate option at checkout.
Yes! All orders over $125 get free USPS Priority shipping
Yes! Please email us at orders@kratomcountry.comfor details. We require a photo ID or other proof to qualify for a reusable custom discount code.
Yes! If you're interested in purchasing bulk kratom, please contact us at orders@kratomcountry.com, and our team will be happy to assist you.
We offer USPS and UPS shipping. The fastest option available is USPS Priority Express (1-2 shipping days).
- Orders placed before 2 PM EST Monday–Friday will ship the same day.
- Orders placed after 2 PM EST or on weekends/holidays will ship the next business day.
- Orders placed on Saturday before 1 PM EST will ship the same day.
- Orders placed on Sunday will ship the following Monday or the next business day after a holiday.
Once your order ships, you will receive a tracking number via email. You can track your order directly through USPS.
Yes, once your order has shipped, we will email you a tracking number.
Don’t worry! Sometimes, shipping carriers don’t update tracking information immediately, even though the package is in transit. If you haven’t received your order within 10 days from its original ship date, please contact us for assistance.
First, check with your neighbors and household members in case it was misdelivered. Sometimes, USPS marks packages as delivered prematurely, so allow an extra day or two. If your package doesn’t arrive, please contact us for further assistance.
Yes! All orders are shipped in plain, unmarked packaging for privacy. There is no mention of kratom or Kratom Country on the package.
Yes! We offer a 30-day satisfaction guarantee to ensure you have the best experience with our products. If you have any issues, let us know, and we’ll work to find a resolution. Your satisfaction is our priority!
We stand behind our products with a 30-day guarantee. If you are not satisfied with your order, please email orders@kratomcountry.com within 30 days of delivery to request a return or exchange.
Mitragyna speciosa, commonly known as kratom, is a tropical tree related to the coffee plant that comes from deep within the rainforests of Southeast Asia. Locals have been using kratom’s alkaloid-rich leaves for centuries for their therapeutic and energizing qualities.
The effects of kratom vary from person to person, depending on serving size, tolerance, and the individual. Each batch is unique due to variations in alkaloid content.
We always recommend consulting a doctor before taking kratom, especially if you are on medication.
Kratom should be stored in a cool, dry place away from sunlight and moisture to maintain its freshness and potency.
Yes! All of our kratom undergoes rigorous third-party lab testing to ensure purity, safety, and consistency. Each batch is tested for contaminants, heavy metals, and microbial safety.