Frequently Asked Questions

Yes, of course. Please call us directly, toll-free at 877-300-4668 to speak to a live person. Sometimes, we may be on the other line, so leave a message and we will call you back. Or you can also email us at orders@kratomcountry.com for a quick response!

Yes, we offer same-day shipping Monday to Friday on orders placed before 3pm EST.

Free shipping is offered on all orders over $50. All orders under $50 pay a shipping fee of $8.00.

Yep, we sure do! Just return the portion of kratom that you're not satisfied with and we will be happy to exchange it for something else or give you a refund for the amount you have returned.

Please note: we do not require a trackable form of return of shipping to ensure that your return package gets delivered to us. Please contact us first for an RA# and more information before you return your product.

Yes, please use coupon code VIP15 to take off 15% off any order.

Monday - Friday 6AM - 6PM PST or 9AM - 9PM EST

Yes, contact our customer service at 877-300-4668.

Yes, once your order ships we will email you a tracking number.

Orders placed on Saturday and Sunday will ship the following Monday or the next business day after a holiday.

Yes, orders are shipped in a discreet white box with a shipping label. The contents are NOT displayed nor our company name.

Yes! When you sign up for our FREE loyalty program, we'll give you 1 point for every $1 spent plus bonus points for signing up for our weekly marketing emails, referring a friend and placing multiple or high-value orders. In addition to the free and discounted products you can purchase with points, we'll also throw in some bonus kratom when you purchase any of our bulk-size packets.

Points can be redeemed in the shopping cart as long as you are logged in to your account.

Your points can be used one day after they are awarded and expire after 365 days.

For every 120 points you will receive $3.00 off (FOR CS ONLY: Once we implement the new KC site the rewards will be further explained).

0.8 grams per capsule.

Yes, we do! If you're interested in purchasing Kratom powder in bulk, simply fill out this form here, and our team will get in touch with you to discuss pricing, product options, and how we can meet your wholesale needs. We look forward to working with you!

You can return to sender and write REFUSE on the unopened package to return it to us or you will have to purchase a shipping label and return to the address on the package.

We only ship U.S. Domestic orders.

Ground Advantage 3-5 Days Delivery

UPS 2nd Day Delivery

Shipping Times are not guaranteed by Kratom Country

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There is a sticker on the back of the bags, the last 4 numbers are the date it was packaged (month & year).

If stored properly in a cool dark place such as a medicine cabinet, kratom can last for up to 1 year.

White kratom powder is energizing in small doses but relaxing in greater quantities. The green is balanced. All are rich in varying levels of antioxidants, minerals, and vitamins. Red versions like red Bali kratom powder may help with pain relief and mood elevation while combating symptoms of stress, depression, and anxiety.